Our products are intended for personal use and involve direct contact with parts of the body, therefore cannot be re-used by another individual. That is why we have decided that all of our sales should be final at the exception of items damaged in transit.

Refunds And Exchanges

To be eligible for a refund or exchange on defective or damaged products, you must first email us within 7 days of receiving the products at info@goclearnova.com with proof (picture/video) of the defective/ damaged items, and we will send a replacement immediately.

For a full refund, you will have to return the damaged item to us. Upon receipt of the damaged item we will refund the full purchase price of your item.

Please note that you will be responsible for covering the shipping costs for returning the item.

Depending on the shipping method and courier selected, your return package may take several days to reach us, so please keep your proof of postage.

Once your returned item is received, we will issue you a full refund of the purchase price.

Lost Or Stolen Packages

Clearnova is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Clearnova will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@goclearnova.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.